Returns & Refunds

Return Policy

• What is your returns policy?
• Happiness Guarantee
• Can I return a Gift?

Return Process

• How do I return my order?
• How do I track my return shipment?
• What if I accidentally send an item in my return or return something that is not from Tatcha.co.uk?

Refunds

• Why have I received an email saying the item I've ordered is refunded?
• How long does it take to process a refund?

Damaged or Incorrect Items

• I have a missing, incorrect, damaged, or faulty item
• An item is missing from my order. What should I do?
• My order has arrived and the packaging is damaged