Skip to main content
Tatcha Help Centre home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Tatcha
  2. Returns & Refunds

Returns & Refunds

Return Policy

  • What is your returns policy?
  • Happiness Guarantee
  • Can I return a Gift?

Return Process

  • How do I return my order?
  • How do I track my return shipment?
  • What if I accidentally send an item in my return or return something that is not from Tatcha.co.uk?

Refunds

  • Why have I received an email saying the item I've ordered is refunded?
  • How long does it take to process a refund?

Damaged or Incorrect Items

  • I have a missing, incorrect, damaged, or faulty item
  • An item is missing from my order. What should I do?
  • My order has arrived and the packaging is damaged
Tatcha