Deeply embedded in Japanese culture is the concept ichi-go, ichi-e. In English, the phrase translates to, “just this moment, once in a lifetime,” and speaks to the preciousness and unrepeatable nature of every interaction.
At Tatcha, we are inspired and humbled by this principle and have adopted it as our philosophy for customer service. We treasure every customer and love to surprise and delight you. In every moment, your happiness is our highest priority.
The following are promises we make to you as part of our Happiness Guarantee:
- Free Shipping: We are delighted to offer complimentary shipping for all orders
- Complimentary Samples: Every order includes sample packets to help you discover something new to love—subject to availability
- Complimentary Skincare Consultations: We would love nothing more than to care for your skin! Not sure which items are best for you? A Tatcha Skincare Specialist is available to help find the best product for you. (This service will take you to our US website.) If you would prefer to contact our UK Customer Love Team please reach out to us here where we would be happy to help you with your skin!
- Full Returns within 30 days for Domestic Orders on Tatcha.co.uk: We understand skincare is a personal purchase. Sometimes an item is not right for you. For return requests beyond 30 days, please email customercare@tatcha.co.uk for assistance or submit a request here