At Tatcha, we are inspired and humbled by this principle and have adopted it as our philosophy for customer service. We treasure every customer and love to surprise and delight you. In every moment, your happiness is our highest priority.
The following are promises we make to you as part of our Happiness Guarantee:
- Free Shipping: We are delighted to offer complimentary shipping for all orders over £40.
- Complimentary Samples: Every order qualifies for up to 3 free samples—subject to availability. Samples are to be added in the basket area before checking out.
- Complimentary Skincare Consultations: We would love nothing more than to care for your skin! Not sure which items are best for you? A Tatcha Skincare Specialist is available to help find the best product for you. (This service will take you to our US website.) If you would prefer to contact our UK Customer Care team please reach out to us via our Chat icon on the bottom right hand corner or fill in our form here and we would be happy to help you with your skin!
- Full Returns within 30 days for Domestic Orders on Tatcha.co.uk: We want you to be happy with your purchase, so if you change your mind, you may return any product in its original condition within 30 days of purchase. Items must be new, unused, and in their original packaging. If you have any questions or require assistance with a return, please contact our customer service team here or email customercare@tatcha.co.uk for assistance.