We can only accept return of gifts which were purchased from our website directly at Tatcha UK. If this gift was bought from a retail partner of ours or store, we are unable to process a refund or exchange for this even if the goods are faulty.
The Terms & Conditions of the sale and transaction are held with the retailer so they should be able to help you with this.
If you would like to return an item received as a gift that was bought from our online store, the account holder who purchased the gift will need to submit the return request on your behalf. We need consent from the account holder / purchaser to initiate any returns requests or refunds.