We're sorry to hear your order is missing complimentary samples. All of our samples are subject to availability at the time of despatch. This may happen on rare occasions due to popular demand for a specific product. We try and prevent this from happening, however, sometimes our systems cannot keep up with the demand. Sadly we're unable to send out samples separately at a later time if these are out of stock or missing from orders, nor can we send missed samples in an additional delivery.