We understand skincare is a personal purchase. Sometimes an item is not right for you. So, if you’re not satisfied - we can offer a refund. If you've changed your mind about a Tatcha product, you can return your order within 30 days from the date of purchase. Please note we offer free returns and are unable to refund the postage charge for orders upon return or assist with returns from other retailers or vendors. Contact our team here and they can help organise this for you.
Returning your items
Goods must be returned within 30 days of the goods being delivered to you. Please note if you have received a free gift with your purchase, you must return the free gift in addition to the products purchased. We do not offer partial refunds on bundles or sets and all items must be included in your return to qualify for a full refund.