UK Customers
We want you to be happy with your purchase so if you’ve changed your mind on an item, we’re happy to accept returns within 30 days of purchase for a refund, subject to the conditions below.
TERMS & CONDITIONS:
- Items must be new, unused, and in their original packaging.
- Only products purchased directly from Tatcha (https://www.tatcha.co.uk) are eligible for return.
- Opened or used items, or those with broken seals, cannot be returned due to safety reasons.
- Returns must be made within 30 days from the date of purchase.
- We are unable to process returns or refunds for products purchased from other retailers or suppliers.
- If your order included a free gift, this must also be returned to qualify for a refund.
- We do not accept partial returns of bundles or sets. Only complete sets can be returned.
- Items that have been damaged or lost from personal use - dropped, stolen, spilled, mishandles etc are not refundable.
Refunds & Shipping Costs:
- Postage costs for both delivery and returns are non-refundable, unless stated otherwise by our Customer Care team.
- Refunds can take up to 10 working days to process once the item has been receipted at our warehouse.
Inspection & Processing:
- All returned items will be opened and inspected upon arrival. Products that have been tampered with, nearly emptied or filled with other substances will not be refunded.
- If you have any questions, please reach out to our Customer Care team for assistance.
- To submit your return request, please fill in our Returns form here.
- If you have any questions, please contact our Customer Care team here.