We understand skincare is a personal purchase. Sometimes an item is not right for you. So, if you’re not satisfied with one of our products, we're happy for you to return this within 30 days for a refund. If you've changed your mind about a Tatcha product, you can return your order within 30 days from the date of purchase. We offer free returns from the UK only and are unable to refund the postage charge for orders upon return or assist with returns from other retailers or vendors. Contact our team here and they can help organise this for you.
Returns over 30 days from the date of purchase do not qualify for return/exchange or credit.
TERMS & CONDITIONS
- Only products purchased on Tatcha.co.uk may be returned.
- Goods must be returned within 30 days from the date of the purchase.
- Shipping costs are not eligible for refunds.
- Items purchased from another retailer are not eligible for a refund.
- All return shipments are opened and inspected. Products that are nearly emptied, tampered with, or filled with other substances are not refundable.
- Partial sets or bundles are not eligible for a return — only complete sets.
- If you have received a free gift with your purchase, you must return the free gift in addition to the products purchased.
- Items that have been damaged or lost from personal usage—dropped, stolen, spilled, mishandled, etc. are not refundable.