We aim to ensure that you are fully satisfied with your purchases, and we are committed to making this happen. If you have any questions about our products or need help with your order or returns, please do get in contact. A member of our Customer care team will do their best to get back to you. We are here to assist you and address any issues you may have.
Opening Hours:
Monday to Friday – 09:00 – 17:00 GMT
We are closed on weekends & bank holidays
Phone: 01636 556180
*Our phone line is chargeable and prices may vary depending on your network provider.
Email: customercare@tatcha.co.uk
Chat: Click on the help icon in the bottom right-hand corner www.tatcha.co.uk
Please note that response time may vary during busy periods but we aim to get back to you within 48 hours.
Influencers
The best way to reach our social media team for collaboration requests is to message them directly on social platforms such as X, Facebook, or Instagram. This way they can also view your profile. Please note our channels receive an extremely high volume of contact, we're unable to reply to everyone. Our team will be in touch if they would like to collaborate with you soon!